Is your outgoing mail not going out?

Blocked Outgoing Email

Some Internet Service Providers (ISPs) have instituted anti-spam policies and settings that blocks outbound mail. This may be occurring locally for some CenturyLink customers and will likely affect you when traveling or using public wireless connections.

If your outgoing email sent through indigo8 Internet/Downtown Web Hosting stops working (but your incoming mail still works fine), the ISP you are using is probably blocking your outgoing mail connections. The fix is to change your email program outgoing mail settings as explained below.

Alternate Settings:

Simply put, you need to change your outgoing mail (SMTP) port from “25″ to our alternate port of “587″. Your mail server name will remain “mail.yourdomain.com.” (ISPs only block port 25, not port 587). Detailed instructions for making this on several common mail programs follows.

No time to change your settings? Use webmail at http://www.yourdomain.com/webmail.

Outlook 2010

• Click the File tab, then click the Account Settings button.
• Highlight the account you want to change, then click Change to open the settings window.
• Make sure the “Outgoing mail server (SMTP)” is set to: mail.yourdomain.net
• Click the More Settings button, then choose the Outgoing Server tab.
• Make sure that My outgoing server (SMTP) requires authentication is chosen.
• Make sure Use same settings as my incoming mail server is chosen.
• Choose the Advanced tab.
• If Outgoing server (SMTP) is 25, change it to 587.
• Click OK to close that window, then Next, Close and Finish to close all the settings windows.
• You should now be able to send outgoing mail again.

Outlook 2007

• Click Tools, then Account Settings from the menu bar.
• Highlight the account you want to change, then click Change to open the settings window.
• Make sure the “Outgoing mail server (SMTP)” is set to: mail.yourdomain.net
• Click the More Settings button, then choose the Outgoing Server tab.
• Make sure that My outgoing server (SMTP) requires authentication is chosen.
• Make sure Use same settings as my incoming mail server is chosen.
• Choose the Advanced tab.
• If Outgoing server (SMTP) is 25, change it to 587.
• Click OK to close that window, then Next and Finish to close the settings window.
• You should now be able to send outgoing mail again.

Outlook 2003 or Outlook 2002

• Click Tools, then Email Accounts from the menu bar.
• Choose View or change existing email accounts, then click Next.
• Highlight the account you want to change, then click Change to open the settings window.
• Make sure the “Outgoing mail server (SMTP)” is set to: mail.yourdomain.net
• Click the More Settings button, then choose the Outgoing Server tab.
• Make sure that My outgoing server (SMTP) requires authentication is chosen.
• Make sure Use same settings as my incoming mail server is chosen.
• Choose the Advanced tab.
• If Outgoing Server (SMTP) is 25, change it to 587.
• Click OK to close that window, then Next and Finish to close the settings window.
• You should now be able to send outgoing mail again.

Outlook Express, Outlook 2000 or Outlook 98

• Click Tools, then Accounts from the menu bar.
• Highlight the email account you wish to change, then click Properties.
• Click the Servers tab.
• Make sure the Outgoing mail (SMTP) box is mail.yourdomain.net
• In the Outgoing Mail Server section, make sure My server requires authentication is checked.
• Press the Settings button and make sure Use same settings as my incoming mail server is selected.
• Press OK to close the Settings window.
• Click the Advanced tab.
• If Outgoing mail (SMTP) is 25, change it to 587.
• Click OK to close the Properties window, then click Close to close the “Internet Accounts” window.
• You should now be able to send outgoing mail again.

Entourage

• Click Tools, then Accounts from the menu bar.
• Highlight the email account you wish to change, then click Edit.
• In the Sending Mail Section, make sure the SMTP server is: mail.yourdomain.net
• Click on the Click here for advanced sending options button.
• Change the default SMTP port and authentication settings:
• Make sure the Override default SMTP port option is chosen.
• If Outgoing mail (SMTP) is 25, change it to 587.
• Make sure that SMTP server requires authentication is checked.
• The option for Use same settings as my receiving mail server must also be checked.
• Click the small square in the top-left of the “Advanced Sending Options” window to close it, then click OK to close the main “Edit Account” window.
• You should now be able to send outgoing mail again.

Eudora 6.2

• Locate your email address in the Persona section of the main Eudora account window. (The Persona section is in the upper-left of the Eudora window; if you don’t see it, choose Personalities from the Tools menu to make it visible.)
• Right-click on the account and choose Properties from the menu that appears.
• In the Generic Properties tab of the resulting window:
• Change the SMTP Server name to mail.yourdomain.net
• Check the Authentication allowed checkbox.
• Make sure the Use relay personality, if defined checkbox is not checked.
• Change the Secure Sockets when Sending menu to Required, Alternate Port.
• Click OK to close the “Account Settings” window.
• You should now be able to send outgoing mail again.

Mozilla Thunderbird 1.5 / 2.0 / 3.0

• Open the Tools menu and click Account Settings.
• First, make sure that “Outgoing Server (SMTP)” is highlighted in the left column (it may be at the bottom of a long list).
• If no SMTP server has yet been defined, click the Add button on the right side to create a new outgoing server.
• If you want to correct the settings for an existing SMTP server, then select it in the list in the main part of the window and click the Edit button.
• Set these values in the “Settings” area of the “SMTP Server” window:
• Description: (your email address)
• Server Name: mail.yourdomain.net
• Port: 587
• Set these values in the “Security and Authentication” area of the “SMTP Server” window:
• Make sure that *Use name and password” is checked.
• User Name: (your email address)
• Click OK to close the “SMTP Server” window.
• Click OK to close the “Account Settings” window.

Other Email Programs and Devices

• Make sure that mail.yourdomain.net is used for outgoing mail
• Change the outgoing mail (SMTP) port number from 25 to 587
• Turn on “authentication” for outgoing mail. Use your full email address as the username and your normal email password.

If the above didn’t work please contact us.

Not hosting you email with indigo8? Try port 587 anyway. It is the most common industry standard alternate SMTP port. If it doesn’t work, contact your host.